FAQ Library
The Feedback button routes here with the right product and section selected whenever possible. You can also search Technical Support and How-To Guides for common workflows.
18 results - Shared Workspaces / Platform
Reset filtersMosari Platform is one account for every Mosari product. Create a Mosari account once, then activate ScreenOps, WeddingOS, EventOS, VendorOS, and Storefronts as memberships—not separate identities. Start at Mosari Platform or Create Mosari Account.
ScreenOps is live today for window and door companies. WeddingOS, EventOS, VendorOS, and Storefronts share the same Mosari account model as they ship. Use Mosari Platform to choose your business type, or open Activate ScreenOps when you are ready to start.
Create one Mosari Platform account, then activate the product you need. 1. Open Create Mosari Account. 2. Enter your email, name, and password. 3. Verify your email if prompted. 4. Choose the product to activate, such as ScreenOps, Wedding, Events, or VendorOS. 5. Continue into that product dashboard with the same login.
ScreenOps is Mosari’s operations product for window and door companies. It helps teams manage inquiries, consultations, production, field work, invoicing, and customer communication in one workspace. Activate it from Mosari Platform after you create or sign in to your Mosari account.
WeddingOS is Mosari’s wedding planning product for couples and helpers. Plan guests, RSVPs, websites, layout, seating, budget, vendors, and shared workspaces from one account. Start at Wedding Sign Up or Create Mosari Account.
EventOS helps event companies coordinate attendees, vendors, timelines, files, seating, and day-of workflows. Open Events or activate EventOS from your Mosari Platform account when available.
VendorOS is Mosari’s operations product for wedding and event vendors. Manage leads, customers, quotes, invoices, jobs, storefronts, marketplace, and billing from Vendor Dashboard.
Storefronts are public web pages and marketplace profiles that capture inquiries and showcase packages, services, and galleries. Vendors manage them from VendorOS, and visitors can browse marketplace or vendor-site pages on Mosari.
Activate ScreenOps as a membership on your Mosari account. 1. Create or sign in at Mosari Platform. 2. Choose Activate ScreenOps / create platform account when prompted. 3. Complete any business profile steps shown. 4. Continue into the ScreenOps workspace from the activation success screen or product link. 5. If activation is missing, email support@mymosari.com with your account email.
Use the product login or homepage for the workspace you need. The same Mosari identity can hold multiple memberships. 1. Sign in once with your Mosari email. 2. Open Wedding, Events, Vendor, Platform, or ScreenOps from its product URL. 3. If you land in the wrong product, sign out and use that product’s login link. 4. Ask Mo or email support@mymosari.com if a membership you expect is missing.
Use this fix path: 1. Confirm you signed in with the invited or registered email. 2. Open the correct product login: Platform, Wedding, Events, or Vendor. 3. Sign out of other Mosari sessions if you use multiple accounts. 4. Retry the product homepage. 5. Email support@mymosari.com with the account email, product, and what you expected to see.
Use Ask Mo on the platform homepage for guided answers, or browse published FAQs. 1. Ask Mo from Mosari Platform. 2. Open FAQ and filter by product or section. 3. Review product resources and help links on each product subdomain. 4. For ScreenOps docs, use the ScreenOps documentation link when shown in product marketing. 5. Email support@mymosari.com if a workflow is not documented yet.
Choose the product that matches your role. 1. Couples and wedding helpers: WeddingOS at wedding.mymosari.com. 2. Event companies and hosts: EventOS at event.mymosari.com. 3. Wedding or event vendors: VendorOS at vendor.mymosari.com. 4. Window and door companies: ScreenOps from mymosari.com. 5. Account, memberships, and platform billing: Mosari Platform. If you are unsure, create one Mosari account first, then activate the product you need.
Your Mosari Platform account is the hub for identity and memberships. 1. View activated products and launch them. 2. Manage organizations and memberships. 3. Open platform billing when available. 4. Update security settings such as email verification and MFA. 5. Access developer settings when enabled for your account. Start at Platform dashboard.
Verify email from Platform security settings. 1. Sign in at Mosari Login. 2. Open Platform Security. 3. Send or confirm the email verification request. 4. Open the message in your inbox and complete verification. 5. Return to Platform if the page still shows unverified.
Use Platform security settings when MFA is available for your account. 1. Sign in and open Platform Security. 2. Find the MFA / authenticator section. 3. Follow the setup steps shown for your authenticator app. 4. Save backup codes if Mosari provides them. 5. Sign out and sign back in once to confirm MFA works.
No. One Mosari account can hold multiple product memberships. Use the product homepage or login link for the workspace you need, but keep the same email and password. If a product asks you to create an account, sign in with your existing Mosari identity when possible.
Use the Help surfaces on Mosari Platform. 1. From the public homepage, open Help or gateway help. 2. When signed in, open Help from the Platform account nav or platform help. 3. Browse FAQs, how-tos, and technical support grouped for account and product topics. 4. Use Ask Mo for a guided answer from any Mosari page where Mo is available. 5. Email support@mymosari.com if you still need a person.